Hospital: Real-Time Voice Communication with Enhanced Security
Challenge
A major hospital network* in Asia faced the challenge of establishing secure, real-time communication between medical staff and patients who primarily speak Urdu, Nepali, and Punjabi.
Given the sensitivity of patient data and strict regulatory requirements, the hospital needed a fully on-premise solution that operated without the internet to ensure the utmost data security and compliance with healthcare standards. Additionally, the tool had to be compatible with their existing infrastructure to allow for efficient deployment across multiple facilities, without compromising on the quality or speed of live translation.
*The company's name is not disclosed in compliance with confidentiality agreements.
Solution
Product: On-Premise Speech Recognition Software
To meet these complex needs, the hospital selected Lingvanex’s on-premise voice transcription and translation solution, designed specifically for environments requiring high levels of security and privacy. Unlike typical cloud-based solutions, the Lingvanex software operates fully offline, ensuring data remains within the hospital's controlled network and adheres to all local and international healthcare regulations.
Following successful tests, the Lingvanex software was deployed in the hospital’s existing system, delivering seamless transcription and translation capabilities for Urdu, Nepali, and Punjabi. This setup ensures secure, scalable communication without the need for internet access.
Results
By integrating Lingvanex’s secure on-premise solution, the hospital network achieved high-quality, real-time voice translation that significantly improved communication between healthcare providers and patients, regardless of language barriers. The solution’s medical-specific lexicon ensured accuracy in patient interactions, enabling better diagnosis and care, particularly in emergency settings where precise communication is critical.
Additionally, the on-premise setup maintained rigorous data privacy standards, fully aligning with healthcare regulatory requirements, which allowed the hospital to securely leverage cutting-edge language technology without risking patient confidentiality. This integration resulted in improved patient satisfaction and operational efficiency.
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