Middle Eastern Bank: Enhanced Customer Support Service
Challenge
Many clients who visit the bank branches speak languages that the employees do not understand, preventing them from offering financial services. This language barrier prevents the bank from capitalizing on additional revenue opportunities.
The bank* needed a solution to this problem that would also adhere to strict data protection regulations, making cloud solutions unsuitable.
*The company's name is not disclosed in compliance with confidentiality agreements.
Solution
Product: On-Premise Speech-To-Text Machine Translation Software
To address this issue, the bank chose Lingvanex’s on-premise software, which includes a speech-to-text conversion feature that operates without Internet access.
The system was connected to a terminal located next to the bank employee. The client approaches the terminal, selects their language, and speaks. The speech is then transcribed and translated on the employee’s screen.
This local processing ensures that customer data remains protected while enabling effective communication.
Results
With the integration of the Lingvanex solution, the bank has significantly improved service quality for foreign clients, leading to an expansion of services offered and, consequently, an increase in revenue.
This enhanced customer experience has also strengthened client relationships and increased customer satisfaction, positioning the bank as a more inclusive and customer-focused institution.
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