Multilingual Business Communication: Solutions to Avoid Confusion
Challenge
A leading language service provider* offering machine translation services to a vast online user base encountered a significant issue: users couldn't specify whether they wanted formal or informal translations. As a result, users may unknowingly use informal language in business communications, leading to confusion and potentially harming their reputation.
Given the large user base, the client required a solution that would allow unlimited text style conversion at a fixed price while fully protecting client data.
*The company's name is not disclosed in compliance with confidentiality agreements.
Solution
Product: Generative AI Software
Lingvanex specialists created a specialized dataset containing thousands of examples distinguishing between formal and informal written styles.
Using this data, a large language model (LLM) was trained to enable real-time stylistic conversion. The model was further optimized for fast text transformation, accommodating a large number of users.
To ensure data protection, the language model was delivered as a local solution and deployed on the client’s infrastructure. The client can easily integrate it into their language services using the REST API.
Results
The solution enables users to convert any text into formal or informal style as needed, helping them to avoid embarrassing situations or breaches of business etiquette in both professional and personal correspondence.
As a result, the language service provider has seen a marked improvement in user satisfaction and a reduction in communication errors.
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